Shipping policy
Free US shipping
Every Collara order shipped within the United States ships free, with tracking.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with your tracking number as soon as your order ships.
Delivery time
Once shipped, US orders typically arrive within 7–12 business days. Delivery times are estimates and can occasionally be affected by carrier delays, weather or peak periods.
Tracking your order
Use the tracking link in your shipping confirmation email to follow your order. If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days, please contact us and we'll make it right.
Address issues
Please double-check your shipping address at checkout. If you spot a mistake, contact us right away so we can update it before your order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout.
Where we ship
We currently ship to addresses in the United States only.
Damaged or missing items
If your order arrives damaged or is lost in transit, contact us within 14 days of the expected delivery date and we'll send a replacement or issue a refund. See our Refund Policy for details.
Last updated: November 6, 2026
Thank you for shopping with collara. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Australia and United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at jakobcorsescott@gmail.com or use the contact details in our contact information policy.